Why should I choose Upstate Door for my project?
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We offer the right solution for you – your project, your style, your door. Your personalized service begins when you contact us and continues through even after the delivery of your door package. You can count on the Upstate team to communicate with you and personally walk you through every detail. Our team is what sets us apart - our experts are here to help support and guide you through choosing the right doors for your projects.
What is your lead time?
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7 Weeks: Distinctive Exterior and Interior Doors Architecturally Driven - Your design can be completely custom to meet your specifications (ie: layout, sizes, profiles, species, jambs, etc.)
6 Weeks: Classics Exterior and Interior Doors Select Options + Build - Your design must fall under our predefined parameters (ie: layout, sizes, profiles, species, jambs, etc.)
10 Weeks: Specialty Products Engineered + Technical – Your specialty doors can be completely custom to meet your specifications and need to be engineered by our team (ie: bifolds, lift and slides, architectural wood windows, overhead doors)
+2 Weeks for Prefinished Units
Larger orders may experience longer lead times
Upstate Door reserves the right to backorder miscellaneous hardware and other accessories that may not arrive in time of order completion
Where are you located?
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We have two manufacturing facilities, one in Warsaw NY and one in Castile NY. We ship mainly along the East Coast and out west to Chicago.
How long have you been in business?
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We have manufactured wood doors for over 20 years.
How do I purchase your products?
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We sell through a network of authorized, high-end building materials dealers. There are many advantages of going through a dealer – they are local to you, they can help measure the door openings, and they offer payment terms.
We sell direct in New York City.
What if I need help with my project?
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Contact us! Our team of experts is ready to offer guidance on your project.
How is my door delivered?
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We ship on a fleet of our own trucks to reduce handling and damage.
Will you deliver to a job site?
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Yes.
Do you hang your doors?
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Yes! We are a one-source manufacturer – no need to go through another step to get your doors hung. We mill and assemble our own jambs. We ship the jambs assembled or knocked down based on your preference.
Can you match a picture if I send you what I want?
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Yes! Send us your photo and we will offer suggestions to match it!
Do you stock doors?
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No, everything is handcrafted to order.
Do you make doors custom sizes?
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Yes! All of our doors are custom sized. We offer our Distinctive Door Solutions, which are completely custom sized. We also offer our Classic Door Solutions, which range from 12” – 42” increasing in 1” increments.
Do you only manufacture wood products?
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Yes, but we also offer Paint Grade MDF interior doors as an alternative to wood.
Do you match historical doors?
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Yes! We can match the door exactly, the best option is to send us the existing door so we can create custom profile cutters.